Return and Refund Policy
At Wilmydoges, customer satisfaction is very important to us.
If something isn’t quite right with your order, our support team is here to help make the process simple and smooth.
1. Return Eligibility & Timeframe
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return:
• The item must be unused and in the same condition as received
• All original packaging and tags must be included
• Proof of purchase (order confirmation or receipt) is required
2. How to Start a Return
To request a return, please contact us at:
If your return request is approved:
• We will provide a return shipping label
• You will receive instructions on how and where to send your item
Important:
Items sent back without prior authorization will not be accepted.
3. Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your item arrives:
• Damaged
• Defective
• Incorrect
Please contact us immediately at:
Our team will review the situation and work to resolve the issue as quickly as possible.
4. Exceptions / Non-Returnable Items
The following items cannot be returned:
• Custom or personalized products
• Personal care or hygiene items
• Hazardous materials, flammable liquids, or gases
• Original shipping fees paid at checkout
We also do not accept returns for:
• Sale or clearance items
• Gift cards
If you are unsure whether your item qualifies for return, please contact us before submitting a request.
5. Exchanges
We currently do not offer direct exchanges.
If you would like a different item:
-
Request and complete a return (once approved)
-
Place a new order separately
This helps ensure faster processing and delivery.
6. European Union – 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Returned items must:
• Be unused and in original condition
• Include original packaging and tags
• Include proof of purchase
7. Refunds
Once we receive and inspect your return:
• We will notify you if your refund is approved or rejected
• Approved refunds will be issued to your original payment method within 10 business days
Please note:
Banks and credit card providers may require additional time to process the refund.
If 15 business days have passed since approval and you have not received your refund, please contact us at:
8. Refused Shipments & Dispute Resolution
If you wish to cancel an order or request a refund, please contact us first at:
Please do not initiate a chargeback with your bank before contacting us, as this may significantly delay the resolution process.
We are committed to resolving legitimate issues directly and efficiently.
9. Late or Missing Refunds
If you have not received your refund yet:
• Check your bank account again
• Contact your credit card provider (processing times may vary)
• Contact your bank for further clarification
If you have completed these steps and still have not received your refund, please contact us at:
10. Return Address
A return shipping label provided by us is required before sending any items.
Return Address:
HONG KONG BYSEA LIMITED
MULTISERVICE A&J LLC,5172 BUSTED ROCK TRAIL, RALEIGH, NC
Hong Kong
Thank you for choosing Wilmydoges —
providing practical kitchen tools designed to make everyday cooking easier and more enjoyable.